Blog & Resources

customer advocacy

Customer Advocacy is Not What You Think

If there is one way to create a better customer experience, it’s this: Advocate. The term advocate is typically used when referring to kids in the court system, patients in hospitals, or others who have difficulty standing up for themselves. Caretakers often advocate for their ...

3 Ways Customer Advocacy Is Changing

Customers WANT to advocate for you if they love you. Just recently, I was chatting with a reporter about companies that create experiences so great, customers line up to spread the word about them. I mentioned one of my favorites, ...

Where Are Your Customer Advocates Hiding Out?

Here at 360Connext, we believe that all companies have someone on board who truly has the customers' best interest at heart. But where ARE your customer advocates, and are they being heard? Customer advocacy is not marketing speak. But somewhere ...

Connect Jeannie's Brain Directly to Your Inbox.

Get weekly insights & tips to make your day (and your customer’s experience) brighter.