Blog & Resources


Proactive Social Customer Service Is Now Expected

Did you know it's Social Media Week? In several cities around the globe, they're celebrating all things social media with conferences, parties and networking opportunities. Alas, Chicago is not on the agenda this time, but it's still an exciting thing ...

Costco, Customer Experience Success & Little Things.

Last night, in a strange moment, I found myself watching a CNBC show about Costco. Yes, Costco - the mega discount warehouse chain. Here's a clip from The Costco Craze. Some fascinating tidbits from the show: The company never advertises. ...

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