Blog & Resources

Communications

Are You a Brand that Honors or Discounts Customer Emotions?

Quick solutions for customer service issues create fleeting moments of delight. They don't always end with a long-lasting impression of your brand. Being able to quickly solve customer service issues is instantly gratifying for the customer... but it's dangerous to rely on fast ...

Lack of Employee Advocacy is a Disservice to Your Business

I bet you've had a moment in your career where you had an awesome idea or wanted to counter one but you were afraid of ‘making a fuss’ because it 'isn't in my department'. Idea collaboration should be a positive ...

3 Ways Your Customers Feel The Love

We're still celebrating Valentine's Day by dedicating February to a month of love. (Have great stories? We're still looking!) Customers like to feel appreciated, valued and supported. Here are three ways to show your customers you care. 1. Hire the ...

Infographic: How Did Your Customer Experience Get on the Naughty List

Now that we're in full swing of the holiday season, it's time for the gift of insight. Enjoy!

Dish Network CEO: Who Needs Good TV?

Thanks to The Consumerist, I am happy to learn that I live on a farm and I don't know about New York. That's what DISH Network Founder and Chairman believes. You see, I'm a customer. Since moving into this house ...

A Thank You

Life is always a rush, but it's good to stop and say "Thank You" because we are nothing without those that help us on our journey. Recently I made CustomerThink.com's top 10 Authors for Customer Experience for 2012, coming in at ...

What Adoration Looks Like

There are people who are honored. And then there are people who honor others. One of the first clients I had when I launched 360Connext almost 3 years ago was Leana Flowers, Chief Human Resources Officer at Shore Bank. Leana ...

Marketing In The Round: Read This Book

In the spirit of full disclosure, let me highlight something before I get started. I am not completely unbiased in this review. I adore Gini Dietrich and have also become friends with Geoff Livingston. So, I was nervous about reading ...

Find Your Best Employees via Your Best Customers

I was struck by this email I received from Team Blonde, a boutique/eco spa. I'm a huge fan of Team Blonde (and they know it) because of the extraordinary effort they put into making each visit an experience with them ...

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