Join CXI Membership and discover how easy it can be to create a customer experience program that creates real, measurable change. With on-demand courses, flexible scheduling, and straightforward tools, you’ll have everything you need to unlock CX success.
Customer experience isn't linear – neither is your learning path. With our proprietary framework, you can start wherever you are, and customize CX strategies and tools through our four key pillars.
"It’s really helped me gain leadership buy-in by giving me the tools, concepts, vocabulary, ideas, and a way of thinking tying my customer experience goals to my company’s overall metrics and KPIs. Speaking that language with my leadership team has helped gain traction and resources for the program."
"I needed help starting a formal experience initiative for the company and those efforts are underway. We are still in the formalization stages, but it has prompted conversations we were not having before."
Our monthly or annual pricing is ideal for individual learners.
Looking to enrich your whole CX team? Contact us to customize your enterprise hub.
Unsure where to start? Visit CXI Compass™ so we can help you identify how to best maximize your success.
Jeannie Walters is an award-winning customer experience expert and international keynote speaker trailblazing the movement from “Reactive Customer Service” to “Proactive Customer and Employee Experience.”
As a Certified Customer Experience Professional (CCXP), a charter member of the Customer Experience Professionals Association, as well as a Certified Speaking Professional™ (CSP) and Professional Member of the National Speakers Association, Jeannie has spoken to tens of thousands of people globally on the power of proactivity to increase brand loyalty.
Jillian is passionate about helping CX professionals access the insights and tools they need to make a real impact at work (and enjoy the process).
With a background in marketing and an affinity for checklists, Jillian makes sure members not only get the CX mindset, strategy, and discipline, but actually put it into practice. Whether you’re stuck on a tech issue or deep in course content, she’s always ready to creatively jump in and cheer you on.
Just as we’ve helped brands like SurveyMonkey, Verizon, and Orangetheory Fitness, we’re here to help you build a CX program that works and gets organizational buy-in. It’s time to join CXI Membership.
