Cover design for the Experience is Everything book by Jeannie Walters.

Book Club

Read together. Learn together. Implement Immediately.

Transform your organization's CX

Get your hardcover copy and join a community of customer experience leaders exploring Jeannie Walters' transformative guide to reimagining customer experience as a mindset, strategy, and daily discipline.

JOIN THE BOOK CLUB

What's waiting for you inside

No passive reading group here! This is a live, interactive experience led by author Jeannie Walters herself.

Week 1

Mindset

Shift how you think about customer experience — and why most organizations get it wrong from the start.

Week 2

Strategy

Build a CX strategy that connects to real business outcomes — not just surveys and sentiment scores.

Week 3

Discipline

Embed the habits and systems that turn great CX intentions into consistent, measurable results.

More than a book club

Your guided journey to becoming a CX Change Agent.

Guided Discussions

Weekly chapter discussions led by author Jeannie Walters.

CX Mission Building

Craft your own CX Mission Statement.

Structured Pace

A manageable reading schedule so you can absorb and implement as you go.

Actionable Insights

Turn book concepts into real strategies you can apply at your organization immediately.

Peer Community

Connect with CX leaders, team leads, and change agents across industries.

Exclusive Access

Bonus resources, companion tools, and early access to the Experience in Action Series.

Get your ticket. Buy the book.

1. Buy a Hardcover Copy

A hardcover copy of Experience Is Everything is your ticket into the book club. Order from any retailer below.

2. Claim Your Spot

Once you've ordered your hardcover, fill out the form below to reserve your seat and unlock your bonuses.

3. Check your inbox

The Book Club Invitation

Your exclusive invitation to the Experience in Action Series — 3 weeks of live sessions with Jeannie, discussion guides for your team, and limited-time access to session recordings.

Bonus Materials

The Practice: Tools & Reflections for CX Leaders — a companion booklet to help you embed mindset, strategy, and discipline into your current systems, plus early access to select chapters.

About the author

Jeannie Walters

Award-winning customer experience strategist, international keynote speaker, and Founder of Experience Investigators. Jeannie is a CCXP and CSP who has pioneered helping companies transform from reactive customer service to proactive customer experience.

With insights featured in Forbes, The Wall Street Journal, and over 500,000 professionals trained through her LinkedIn Learning courses, Jeannie brings unmatched expertise to this book club experience.