I mentioned to an acquaintance that I was heading out for vacation next week, including taking a week away from writing. He responded by going on and on about respect for readers of this blog, for customers, for those I tweet, etc. “Disrespectful!” As in “How dare you take time away and show these people such little respect?”
Um, what?
So, to sate the few appetites of those who read this blog regularly and the other passersby who discovered it today, I decided to provide a reading list of sorts of the greatest hits. Ok, not really, but here are a few items from the archives I thought you might enjoy about customer experience.
Happy reading.
What Is Customer Experience and Why Do I Care?
This is one of my personal favorites, because it involves me flashing a badge: Customer Experience Investigator
If you ever talk with me in person, I’m sure I’ll use the phrase “holistic customer experience” at some point. I’m sure it’s annoying, but it sums up a big part of my philosophy. Holistic Customer Experience
User Experience Issues
Reviewing the archives, I realized I complain a lot about user experience. I’ll try to get better at writing about good ones. But, for now, here are some posts about the bad and ugly side of online experience.
Communications as Customer Strategy
Apparently, I’m Andy Rooney. I complain a lot. What is it about communications? Why are they handled so poorly?
Communications is Customer Experience
Communication is important internally, too. No, really, it is.
General Ways to Improve
Yay! Happy ideas! You can improve and create great experiences.
Ways to improve the experience today!
Have a great week. Thanks for reading, commenting, sharing and basically liking me and what I do here. It’s very appreciated.
Photo credits: travestyalpha and Kenzoka via Creative Commons license
