With All Due Respect…Tales from The Blog

by Jeannie Walters

Improve Your CX Without Breaking a Sweat.

With 21 days of simple, actionable missions, our 21-Day CX Challenge can help you create fewer ruined days for your customers™... without ruining your day.

 

Enrollment is FREE -- Let's get started.

Experience Investigators 21-Day Customer Experience Challenge Title Card

You will receive occasional emails with valuable information. We will never sell, share, or abuse your information. For more information, view or Terms of Service & Privacy Policy.

I mentioned to an acquaintance that I was heading out for vacation next week, including taking a week away from writing. He responded by going on and on about respect for readers of this blog, for customers, for those I tweet, etc. “Disrespectful!” As in “How dare you take time away and show these people such little respect?”

Um, what?

So, to sate the few appetites of those who read this blog regularly and the other passersby who discovered it today, I decided to provide a reading list of sorts of the greatest hits. Ok, not really, but here are a few items from the archives I thought you might enjoy about customer experience.

Happy reading.

What Is Customer Experience and Why Do I Care?

This is one of my personal favorites, because it involves me flashing a badge: Customer Experience Investigator

If you ever talk with me in person, I’m sure I’ll use the phrase “holistic customer experience” at some point. I’m sure it’s annoying, but it sums up a big part of my philosophy. Holistic Customer Experience

User Experience Issues

Reviewing the archives, I realized I complain a lot about user experience. I’ll try to get better at writing about good ones. But, for now, here are some posts about the bad and ugly side of online experience.

Usability v. User Experience

Mistakes

Communications as Customer Strategy

Apparently, I’m Andy Rooney. I complain a lot. What is it about communications? Why are they handled so poorly?

Communications is Customer Experience

Communication is important internally, too. No, really, it is.

General Ways to Improve

Yay! Happy ideas! You can improve and create great experiences.

Ways to improve the experience today!

Have a great week. Thanks for reading, commenting, sharing and basically liking me and what I do here. It’s very appreciated.

Photo credits: travestyalpha and Kenzoka via Creative Commons license

 

 

 

 

 

 

 

 

 

 

 

 

 

Love it? Share it:

Jeannie Walters

Jeannie Walters is the CEO/Founder of Experience Investigators, a global Customer Experience consulting firm. She has 20 years of experience helping companies improve loyalty and retention, employee engagement, and overall customer experience. Jeannie is a Certified Customer Experience Professional (CCXP,) a charter member of the Customer Experience Professionals Association (CXPA,) a Professional Member of the National Speakers Association, a Forbes Coaches Council Member, a C-Suite Network Advisor, a LinkedIn Learning and Lynda.com instructor, and a TEDx speaker. Learn more here.

Connect Jeannie's Brain Directly to Your Inbox.

Get weekly insights & tips to make your day (and your customer’s experience) brighter.