What's Your Plan B?

by Jeannie Walters

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I have a cold this week. Then I got a stomach bug. Not a “oh my stomach hurts” type of thing but a “oh my gosh what did I do to deserve this!?” type of thing. Thankfully, it didn’t last long.

But it was enough to throw me off. I believe in that saying “when it rains, it pours,” because it has happened to me too often. So what was my Plan B?

This is a tough one. For the most part, I work on my own, I have 2 active kids to parent, and other typical responsibilities. All this the week I’m traveling to South by Southwest in Austin, Texas. When it rains it pours, indeed.

I realized I don’t have much of a Plan B. I have triage. What can I move? What can I cross off the list? What can I delegate? But it’s not a Plan B.

Luckily, this week, I had my husband to help with the children and let me rest. I had understanding clients who thankfully rescheduled meetings. And I had symptoms that subsided and allowed my brain to function.

But I should really have a Plan B. I’m still figuring this out, admittedly, but what about you? What’s your Plan B? What if you, as an entrepreneur, are suddenly unable to deliver your A game? What if your customers are relying on your organization and something goes awry?

There have been some infamous situations that required a Plan B but didn’t have them. And then there are the stories about Plan B actually becoming the success. Post-It Notes, anyone? But what about yours? What is your Plan B?

(Side note – I’ll be blogging from South by Southwest in just a few days. Let me know if you’ll be there, too!)

Photo credits: Mandy_Jansen & mjanssen

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Jeannie Walters

Jeannie Walters is the CEO/Founder of Experience Investigators, a global Customer Experience consulting firm. She has 20 years of experience helping companies improve loyalty and retention, employee engagement, and overall customer experience. Jeannie is a Certified Customer Experience Professional (CCXP,) a charter member of the Customer Experience Professionals Association (CXPA,) a Professional Member of the National Speakers Association, LinkedIn Learning instructor, TEDx speaker, and President-Elect of the National Speakers Association Illinois chapter. Learn more here.

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