The (I Won't) #FollowFriday List

by Jeannie Walters

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Lately, I’ve had trouble with Twitter followers/foes/trolls.*sigh* Let’s just say Trouble with a Capital T.

Most of you who know me or this blog understand that I have loved Twitter for a long time. I have found thought leaders in the customer experience, social media and business spaces. I have found friends. I’ve found a place to randomly pontificate on our incredibly entertaining former governor in Illinois as well as watch worldwide revolutions.

I am not the first nor will I be the last to request the following, but I am a bit fed up this week. Here it is – my (I Won’t) #FollowFriday list:

1. I won’t follow you if you inexplicably use the “@jeanniecw” reply feature to get my attention for some product or company. I don’t know you.

2. I don’t care for people who beat up my ideas (or worse – my friends) without offering something constructive in return. I’m all for feedback, in fact I know I have a lot to learn and welcome it, but I don’t think jumping in to a conversation just to say something contrarian without anything to add is helpful. Criticizing those amazing friends I have who are out there doing things shows little about you if you are not out there doing things, too. Doers sometimes lose. Losers never do.

3. I won’t follow you if you send me a direct message/email/phone call regarding my name or company but not much else. Am I really your market for “topless girl photos” or “premium network television shows for sale?” No, not even close.

4. I won’t follow you if you request something from me without knowing me, trying to know me, or even attempting to do some homework about me. I don’t consider myself as a big shot, influencer, or VIP. Calling me those things doesn’t get you very far. Worse, calling me a “thought leader in the technology arena” shows you don’t know that I spend most of my time discussing customer experience, NOT technology.

5. I believe it goes without saying that I won’t follow you if you’re NOT real or human, right? Although I’ve been happily following @mayoremanuel. (So I guess my definition of real is a little loose.)

So, forgive this Friday rant. I’d much rather talk to the bad asses who are passionate about who they are and what they do, not the asses who are just bad.

Happy weekend to all the rock stars I DO follow. You know who you are and I thank you for all your friendship and wisdom!

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Jeannie Walters

Jeannie Walters is the CEO/Founder of Experience Investigators, a global Customer Experience consulting firm. She has 20 years of experience helping companies improve loyalty and retention, employee engagement, and overall customer experience. Jeannie is a Certified Customer Experience Professional (CCXP,) a charter member of the Customer Experience Professionals Association (CXPA,) a Professional Member of the National Speakers Association, LinkedIn Learning instructor, TEDx speaker, and President-Elect of the National Speakers Association Illinois chapter. Learn more here.

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