Experience Is Everything out now! Order your copy.
AI is moving fast into customer service, but customers are pushing back. With 59% saying AI agents feel frustrating, “set it and forget it” automation is not enough.
We break down the AI trust gap, why fast answers do not equal helpful outcomes, and how to hold AI agents to the same standards as human ones: empathy, clarity, and responsible decisions. You will learn why most customers want AI and humans working together, with a clear path to a real person when things get complex.
Walk away with practical steps: mystery shop your own AI agents, test messy real scenarios, and find the moments of truth where trust is won or lost. Subscribe and leave a review to help more CX leaders find this conversation.
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Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers™? Let’s talk!
Jeannie is a certified customer experience expert, USA Today bestselling author, CEO, and international keynote speaker. More than 800,000 people have learned from her CX courses on LinkedIn Learning, and her insights have been featured in Forbes, The Chicago Tribune, The Wall Street Journal and NPR. Get Jeannie’s insights in your inbox each week by subscribing to The Weekly Win and follow her on LinkedIn, Instagram and YouTube.