Blog & Resources

multi-channel

5 Keys for Multi-Channel Customer Support

The following is a Best of 360Connext post. Customers are seeking your attention in immediate and demanding ways. They are asking questions on Twitter, but if you are not fast enough in your response, they are jumping on to your ...

Multi-Channel Experience Won't Change Everything

For the entire month, we've been exploring and discussing the multi-channel experience which is quickly considered the new normal. Multi-channel experience is challenging. You have to get your ducks in a row. You have to centralize your message. You have ...

It's Your Fault, Customer: Micromoment of the Month

I love when we get micromoment submissions from members of our community! It shows two things: 1. These small moments matter. Just as we preach around here, those small moments we have to interact with customers (or just fellow humans) ...

Find Your Mobile Customers Where They Are

It's challenging to find your customers, but it probably shouldn't be, right? I mean, you create a product and find a market and there you go. Business 101. Today, however, it's more challenging than it's ever been. Your customers are ...

How eBay is Unlocking The Customer Journey

During the Customer Experience Professionals Association (CXPA) Member Insights Exchange, one of the breakout sessions was a presentation by Brian Bolten, Vice President/Director, Engagement Strategy of True Action, an Ebay company. The focus: how to create personalized journeys by understanding ...

Multi-Channel Experience

Is it multi-channel or omnichannel? That is the question. In this ever changing and speediest of worlds, we are tweeting from our phones, planning playdates on our tablets, and presenting via webcams on our laptops. Your customers are using whatever ...

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