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learning

Learning Paths: What Are They, & How Can They Create Customer Experience Success?

Leave a Comment / Align Organizational Vision & Goals, Create a Customer-Centric Culture, Get Started with CX / By

“Customer service shouldn’t just be a department; it should be the entire company” – Tony Hsieh (CEO, Zappos)  The late, great CEO of Zappos promoted this idea and he was absolutely right. To deliver exceptional customer experiences, everyone in your organization needs to be on board. But what does that mean? And what’s most important …

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learning CX

CX Training Can Make You Happier… Here’s How To Get Started

1 Comment / Align Organizational Vision & Goals, Create a Customer-Centric Culture / By

Learning Makes You Happier — Science Shows it. Have you ever experienced a “conference high?”  Not, I’m not talking about what happens when you skip out on the afternoon session because you got a whiff of something “totally legal in this state.” I’m talking about the feeling you get when a great speaker is on …

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cx experts

3 Big Themes from the Most Dedicated CX Experts in the World

Leave a Comment / Create a Customer-Centric Culture / By

The Customer Experience Professionals Association (CXPA) 2018 Insight Exchange offered CX experts and professionals of all kinds, various titles and comfort levels a few days to learn, connect and get inspired. I was there among them, wearing my CXPA volunteer hat and announcing some exciting things for their 60+ local networks. But per usual, I …

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