Blog & Resources

hiring

Are you SURE you're Hiring the Right person?

Employee engagement is a key driver in delivering great customer experiences. Without a dedicated and engaged workforce, customer complaints increase, loyalty decreases, and the company is less successful. And while it's of course critically important to keep employees engaged and ...

Job Postings And The Total Customer Experience

People are often surprised to learn we work with many different departments when tackling their customer experience issues. Because customer experience touches so many areas of the organization, and because it often isn't housed in one particular department, it's not ...

Recruiting: The First Touchpoint

In the continuing webinar series "Customer Experience And..." I had a chance to talk about an often-overlooked first touchpoint: Recruiting. Brad Farris, Principal of Anchor Advisors and advisor to many small businesses, joined me in a discussion about why treating ...

The 12 Most Awesomely Spectacular Ways to Lose Customers

Have you discovered 12Most yet? It's still a toddler of a site, just live for a few weeks now, and yet we're stirring up all sorts of good things. I was honored to be included as a guest blogger a ...

Helping Job Seekers When You're Not Hiring

It may be getting better, but it's not great yet. I don't know about you, but I still know quite a few people looking for work. Within the last few weeks, I've had to really create a system to help ...

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