Blog & Resources


4 Engagement Strategies to Diversify Your Customer Experience

Diversity can be a very tricky thing, especially when we think about how it impacts the customer experience. As soon as you make a declaration like "Our company is diverse!” you become guilty of looking at people the very way we don't want to ...

Setting Rules For Emotionally Engaging Customers

Earlier, we discussed how diversity impacts the customer experience. Diversity is so tricky, right? The minute you announce "we are diverse!" is the moment you are suddenly looking at people the very way we don't want to be viewed. We ...

Inclusion Makes The Brand Experience

This post is by Anne Reuss, our own Community Experience Agent, who originally published this over at her site. Anne and I have been discussing inclusion a lot lately, and this is a great perspective for everyone to read! I’ve ...

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