Blog & Resources


4 Challenges About Leading Customer Experience Initiatives

The following is a Best of 360Connext post. At the inaugural Customer Experience Professionals Association (CXPA) event for customer experience practitioners in October of 2011, a few messages rose to the top. There were several days of very interactive and powerful ...

Urban Planning the Customer Experience

Have you ever thought about what it would be like as an urban planner? I'm sort of fascinated by the subject, partially because I'm totally enamored with our home community of Oak Park, Illinois. Oak Park, early in the suburban ...

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