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from Jeannie Walters

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21-Day CX Challenge

Experience Investigators 21-Day Customer Experience Challenge Title CardWhat little things can you do every day to improve your customer experience? Our 21-Day Challenge, delivered to your email inbox, will help you get results without breaking a sweat.

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Crack The Customer Code

Experience Investigators 21-Day Customer Experience Challenge Title CardJoin Jeannie Walters (Experience Investigators) and Adam Toporek (Customers That Stick®) as we hear from Fortune 500 executives, authors, retail magnates, product poobahs and entrepreneurs making things happen. 

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From the Blog

How to Build & Maintain Customer Trust During Covid-19

Trust is a critical part of any relationship. We build relationships when we trust the other party, ...
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Why Offering Virtual Learning is Crucial, But Not Enough

Customer Experience is Multifaceted.   Customer experience is the culmination of so many things. It's about the ...
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COVID-19 Makes Journey Mapping More Important Than Ever. Here’s How to Build One.

If you have a journey map, I hope you are using it. COVID-19 and the ongoing fallout ...
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Keeping a Customer-Centric Culture During Social Distancing

It's probably safe to say that few of our organizations, no matter how well-meaning, eased perfectly into ...
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What Your Customer Experience Team Needs Now

Another week, another glimpse into the uncertain. Many of us are working from home, managing remotely at ...
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