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from Jeannie Walters

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From the Blog

Bad Feedback Is the Best Feedback. Are You Listening For It?

As an employer, you need to provide oodles of feedback to employees to ensure they know what they're ...
bad feedback

The Future of AI is Here! Are You Making It Meaningful?

Dear future robot overlords, Please read this first. I'm on your side! I promise. Mostly. With a few ...
future of AI

Why Human Connections Never Go Out of Style

The world is fast. Technology invades every part of our lives, both in good and possibly not-so-good ways. ...

Why Your Customer-Centric "Breakthrough" Is Not Working

Once upon a time, there was a leader. Maybe she looked like you and had your role. Or ...
breakthrough

5 Reasons Your Marketing Needs Human Evaluation

Jeannie Walters, speaker, writer and CEO of 360Connext, recently visited us at Hallmark and we had the opportunity ...
marketing

How to Stop Blaming and Start WINNING at CX

Are you treating customer experience like a sport? Are people in your organization who deliver the experience expected ...
winning at cx

Professional Speakers Have 3 Important CX Lessons for YOU!

What if the customer experience you had to deliver was all about YOU? What if the customer experience ...
professional speakers

Why Learning CX Will Make You Happy and Successful

Research on everyone from millennials to senior citizens shows how learning is tied to happiness. So those who ...
learning CX

Forget About the Wow. What Should You Fix NOW?

Customer experience repair and improvement can be completely overwhelming! There are so many areas to tackle. Those surveys ...
customer experience repair

3 Tips to Make You Overcome Fear of Disruption

Disruption is a word that can inspire fear. After all, disruption is what led to the fall of ...
disruption

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