Blog & Resources

from Jeannie Walters

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21-Day CX Challenge

Experience Investigators 21-Day Customer Experience Challenge Title CardWhat little things can you do every day to improve your customer experience? Our 21-Day Challenge, delivered to your email inbox, will help you get results without breaking a sweat.

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Crack The Customer Code

Experience Investigators 21-Day Customer Experience Challenge Title CardJoin Jeannie Walters (Experience Investigators) and Adam Toporek (Customers That Stick®) as we hear from Fortune 500 executives, authors, retail magnates, product poobahs and entrepreneurs making things happen. 

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From the Blog

Don't Look the Customer in the Eye

I flew today. And it's gotten worse. I'm small time, but it's even gotten worse for Chris ...

Why Customer Service Does Not Equal Customer Experience

Customer Experience is this unkempt, crazy art form coupled with enough science to make it work. It's ...

SXSW: A Customer Experience Journey

*Note - I've been writing this post on and off for a week. Things come up - ...

Finding Value at SXSW

It's the last day here in Austin for SXSW Interactive. I'm taking a breath before heading to ...

What I'm Looking for at SXSW Interactive

There's a lot of hype around the South-by-Southwest Interactive Conference, and much of it is about parties. ...

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