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from Jeannie Walters

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21-Day CX Challenge

Experience Investigators 21-Day Customer Experience Challenge Title CardWhat little things can you do every day to improve your customer experience? Our 21-Day Challenge, delivered to your email inbox, will help you get results without breaking a sweat.

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Crack The Customer Code

Experience Investigators 21-Day Customer Experience Challenge Title CardJoin Jeannie Walters (Experience Investigators) and Adam Toporek (Customers That Stick®) as we hear from Fortune 500 executives, authors, retail magnates, product poobahs and entrepreneurs making things happen. 

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From the Blog

The Follow Friday Fourteen

In the spirit of sharing instead of dumping for #followfriday, I decided to share 14 people to ...

Engagement in 3 Steps

Engagement in 3 Easy Steps: 1. Assess your experience. Conduct a roadmap session to get everyone on ...

From Today's Chicago Woman

Controlling the (Facebook) Message How is social media affecting those hired to shape their clients’ public image? ...

Stop Thinking Short-Term

I had the privilege of attending the all-city Chicago Vistage meeting last week. While it was great to ...

Emotionally Connecting With Customers Through Social Media

Yesterday at a conference, I was peppered with questions about WHY small and growing businesses should enter ...

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