Part 2: Customer Behavior is Changing
How can you stay ahead of shifting customer expectations and behaviors? That’s what we’ll tackle in this video -- the second in a four-part series sponsored by PayPal.
Topics in This Video Include:
- 0:00 Welcome & Overview
- 0:31 How Customer Behavior is Changing
- 1:02 Changes in Baby Boomer Behavior
- 1:41 Serving 5 Generations of Customers
- 3:19 Benefits of PayPal Pay in 4
- 3:58 What's Next for CX?
- 5:43 Wrapping Up
Sources in This Video Include:
- Commerce During COVID-19 Report
- Generational Differences in the Workplace
- Eye on Payments Study
- U.S.: food and beverage e-retail revenue 2017-2025
- The 15 Most Trusted Brands Globally
Watch More Videos in This Series:
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