Meet Customers Where They Are

A four-part video series presented by Experience Investigators and PayPal

Part 2: Customer Behavior is Changing



How can you stay ahead of shifting customer expectations and behaviors? That’s what we’ll tackle in this video -- the second in a four-part series sponsored by PayPal.

Learn more about how Pay in 4 from PayPal can serve your company and your customers.

Topics in This Video Include:

  • 0:00 Welcome & Overview
  • 0:31 How Customer Behavior is Changing
  • 1:02 Changes in Baby Boomer Behavior
  • 1:41 Serving 5 Generations of Customers
  • 3:19 Benefits of PayPal Pay in 4
  • 3:58 What's Next for CX?
  • 5:43 Wrapping Up

Sources in This Video Include:

Watch More Videos in This Series:

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