Monday Must-Reads: Learning About Learning

by Jeannie Walters

Get a Year of Free CX Resources

We're giving away free workbooks, checklists, guides and templates to help you reach your Customer Experience goals.

Learn more here.

What a weekend. I flew in and back from Kansas for a family event. I’m a little behind on my Monday must-reads, but found some good stuff to share.

This week, it’s back-to-school week at my house. The beginning of the academic year is a milestone for all of us, whether or not we have kids. It feels like the fresh start we remember as “the first day of school.”

I believe we can all learn how to deliver better products, experiences and opportunities by learning about learning. And these days, there is lots to learn!

Why Our Kids Will Learn Things Completely Differently Than We Did

Khan Academy is amazing. Check out how this online resource for everything academic is integrating in new and powerful ways.

You Matter

My friend Angela Maiers delivers a powerful lesson in why you matter, I matter, we all matter. Well worth the watch. Few people believe in the power of people like Angela. She is inspiring all by herself.

Reading: Online v. Books

There is a ton of information about how we are internalizing information differently in this digital age. We skim, we peruse, but fewer and fewer of us actually read.

“The questions that our society must ask revolve around whether the time-consuming demands of the deep-reading processes will be lost in a culture whose principal mediums advantage speed, multitasking, and processing the next and the next piece of information.”

How does how we learn and internalize information affect what information we present? How do changes in learning impact how we communicate with one another? 

There’s no easy answer here. This is just the tip of the iceberg. What do you think?

Photo credit Into the Wild via Creative Commons

Love it? Share it:

Jeannie Walters

Jeannie Walters is the CEO/Founder of Experience Investigators, a global Customer Experience consulting firm. She has 20 years of experience helping companies improve loyalty and retention, employee engagement, and overall customer experience. Jeannie is a Certified Customer Experience Professional (CCXP,) a charter member of the Customer Experience Professionals Association (CXPA,) a Professional Member of the National Speakers Association, LinkedIn Learning instructor, TEDx speaker, and President-Elect of the National Speakers Association Illinois chapter. Learn more here.

Connect Jeannie's Brain Directly to Your Inbox.

Get weekly insights & tips to make your day (and your customer’s experience) brighter.