Live from Austin: Customer Experience v. Everything Else

by Jeannie Walters

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I’m heading to the SXSW Interactive Festival. I’ll be doing my best to tweet and blog about customer experience topics.

Sometimes I get accused of being too broad in my focus, because I often find tidbits on user experience, talent management, leadership, neuromarketing and more and lump them into the customer experience bucket.

I really believe that most topics touch the customer experience at some point. So while I’m there, I’ll be looking for panels and discussions about these varied topics. If I believe it relates to customer experience, I’ll do my best to include the hashtag #CXSXSW.

I hope you’ll join me, whether it’s virtually or IRL. If you are in Austin, please let me know!


 Photo credit: alexdecarvalho via Creative Commons license

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Jeannie Walters

Jeannie Walters is the CEO/Founder of Experience Investigators, a global Customer Experience consulting firm. She has 20 years of experience helping companies improve loyalty and retention, employee engagement, and overall customer experience. Jeannie is a Certified Customer Experience Professional (CCXP,) a charter member of the Customer Experience Professionals Association (CXPA,) a Professional Member of the National Speakers Association, LinkedIn Learning instructor, TEDx speaker, and President-Elect of the National Speakers Association Illinois chapter. Learn more here.

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