Featured Keynote

Rise of the Machines: Automation and AI in Customer Experience

How does the robot army serve their customer service overlords? Or do they?

Jeannie explores the best and worst case scenarios of using our non-human counterparts to serve customers. How do customers really feel about this new way of service?

What it's about

AutomationCustomer JourneyEngagement

Who it's for

Frontline TeamsLearning & Development LeadersMarketing & Brand Teams

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