Featured Keynote

Micromapping: Diving Deep Into Specific Parts of Your Customer Journey

Journey maps can be overwhelming. How can you encourage your teams to use the right techniques to understand their customers better? Micromapping is the way.

Micromapping is a technique that can be used in simple ways to connect with what’s happening with the customer beyond the process maps and assumptions. Jeannie shares her unique approach to exploring what a customer needs when in a moment of truth.

What it's about

Customer JourneyLeadership

Who it's for

Learning & Development LeadersMarketing & Brand TeamsSupervisors & Managers

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