Featured Keynote

CX 101 – What Every Person in Your Organization Needs to Understand

Customer experience is a big topic. How do you create a customer-focused culture when those within your organization assume customer experience doesn’t really apply to them?

In this keynote, Jeannie explores why this is so hard, how to remove the territorial attitudes bound to sabotage your CX efforts, and the 3 culture keys to help everyone see that CX is everyone’s job.

What it's about

Customer JourneyCustomer LoyaltyCustomer ServiceEmpathyEngagement

Who it's for

C-Suite LeadersDirectors & Vice PresidentsFrontline TeamsLearning & Development LeadersSupervisors & Managers

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