Blog & Resources

Brand Culture Transformation

Communication Skills for Customer-Focused Organizations

Stop pointing fingers! Customer-focused organizations create teams focused on the outcomes for customers... and this means knowing how to talk about hard truths. Teams will learn how to communicate in customer-focused ways and how to create a culture of support ...

Build the Right Culture: Employee Engagement For Superior Customer Experience

Employee experience is directly linked to customer experience. If employees aren't clear on their roles or where they fit into the customer journey, they simply can't deliver on a great customer experience. This keynote is perfect for those considering ways ...

The Future of Your Customer Experience

What are the top trends that will impact your business? Why are customers behaving differently than they did 10 years ago, and how will they behave in the next 10? In this keynote, Jeannie helps you predict the future of ...

Experience at the Pace of Growth

When a business is young, the founders are organically intent on ensuring the happiness of each new customer. It's WHO they are, not necessarily WHAT they do. As it grows, that intention remains—but a gulf can form between leaders’ perception ...

Be Your Own Customer Experience Investigator™: Elevate Your Customer Experience

In this keynote, Jeannie provides a roadmap for building stronger customer relationships that scale—especially as tied to digital transformation. As the world’s only Chief Customer Experience Investigator™ and creator of the CXI ® Customer Experience Investigation™ process, Jeannie has conducted ...

The Leader’s Role in Customer Experience

The Feisty Five - Skills for Customer Experience Leadership Anyone can talk about the importance of customer experience! But what does it take to truly LEAD? Your bottom line is all about the experience your team delivers. How do you ...

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