Blog & Resources

Automation

Rise of the Machines: Automation and AI in Customer Experience

How does the robot army serve their customer service overlords? Or do they? Jeannie explores the best and worst case scenarios of using our non-human counterparts to serve customers. How do customers really feel about this new way of service?

The Future of Your Customer Experience

What are the top trends that will impact your business? Why are customers behaving differently than they did 10 years ago, and how will they behave in the next 10? In this keynote, Jeannie helps you predict the future of ...

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