Blog & Resources

C-Suite Leaders

Build the Right Culture: Employee Engagement For Superior Customer Experience

Employee experience is directly linked to customer experience. If employees aren't clear on their roles or where they fit into the customer journey, they simply can't deliver on a great customer experience. This keynote is perfect for those considering ways ...

CX 101 – What Every Person in Your Organization Needs to Understand

Customer experience is a big topic. How do you create a customer-focused culture when those within your organization assume customer experience doesn't really apply to them? In this keynote, Jeannie explores why this is so hard, how to remove the ...

The Future of Your Customer Experience

What are the top trends that will impact your business? Why are customers behaving differently than they did 10 years ago, and how will they behave in the next 10? In this keynote, Jeannie helps you predict the future of ...

Experience at the Pace of Growth

When a business is young, the founders are organically intent on ensuring the happiness of each new customer. It's WHO they are, not necessarily WHAT they do. As it grows, that intention remains—but a gulf can form between leaders’ perception ...

Wow Your Customers with a CX-Superstar Workforce

Keep your customers coming back for more by training your workforce to deliver world-class CX. Teach them how to make the most of every customer moment to increase loyalty and advocacy, and as an added benefit, increase their own job ...

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