Innovative Customer Service Ideas: Making The Most of Micro

by Jeannie Walters

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Micro Matters!

Our friends and community know about our obsession with micromoments – those small (sometimes teensy weensy!) moments that make a big difference in the customer experience.

These moments matter because they can range from the really, really bad moments that shouldn’t be a big deal but become one (in the worst sort of ways) to the fantastic, creative and inspiring small moments that leave a customer happier and more loyal because they show how companies care for their customers.

It’s an ongoing obsession.

We find new ones to showcase all the time, so we wanted to leave you with some of our favorite examples from 2014. We hope these clever, creative and fun examples inspire you to review your own micromoments and make the most of them! Enjoy.

Don’t stop sharing those moments with us. We love hearing from you!

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Jeannie Walters

Jeannie Walters is the CEO/Founder of Experience Investigators, a global Customer Experience consulting firm. She has 20 years of experience helping companies improve loyalty and retention, employee engagement, and overall customer experience.

Jeannie is a Certified Customer Experience Professional (CCXP,) a charter member of the Customer Experience Professionals Association (CXPA,) a Professional Member of the National Speakers Association, LinkedIn Learning instructor, TEDx speaker, and President-Elect of the National Speakers Association Illinois chapter.

Learn more here.

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