The Golden Ticket to Rewarding Customers?

by Jeannie Walters

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As we mentioned earlier this month, we are exploring ways to reward loyalty. The game is changing quickly, and some companies are coming up with very different approaches. One company in particular has begun testing a program that gives customers a new way to win rewards. It’s a very intriguing concept, but we wonder,  is this the golden ticket to rewarding customers, or just a day pass?

Golden Ticket to Rewarding Customers

Jeannie has a special video for you today about rewarding customers in this new way.

So grab your coffee or tea and sit with Jeannie for a spell as she explains this new rewards program and its potential impact on customer loyalty.

And as always, we want to hear from you. Let us know what you think!

 The Golden Ticket To Rewarding Customers?

Tell us about customer and employee rewards that you think really do or do not work. We would also like to know if you are familiar with this program and whether or not you think it is capable of substantially increasing loyalty.

 Image credit: Watt_Dabney via Creative Commons

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Jeannie Walters

Jeannie Walters is the CEO/Founder of Experience Investigators, a global Customer Experience consulting firm. She has 20 years of experience helping companies improve loyalty and retention, employee engagement, and overall customer experience. Jeannie is a Certified Customer Experience Professional (CCXP,) a charter member of the Customer Experience Professionals Association (CXPA,) a Professional Member of the National Speakers Association, LinkedIn Learning instructor, TEDx speaker, and President-Elect of the National Speakers Association Illinois chapter. Learn more here.

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