Your bundle is on its way. Here’s a final suggestion to make your CX program more strategic…

Claim Your Free 7-Day Test Drive of CXI Membership and Let’s Build a CX Program that Actually Delivers Results

You’ve taken the first step by mapping the journey. Now it’s time to go deeper – because real CX transformation starts with the vision of the experience you want to create and aligning it to business outcomes. CXI® Membership is where you’ll build the strategy, gain the tools, and get the mentorship to make it happen.

This free 7-day test drive is your chance to see how much easier – and more impactful – your CX work can be when you have the right guidance, tools, and support. How far will you go?

CXI Navigator™

Customer experience isn't linear – neither is your learning path. With our proprietary framework, you can start wherever you are, and customize CX strategies and tools through our four key pillars.

What's Inside CXI Membership?

Whether you're just starting out in CX or are an executive leading the charge, CXI Membership will help you achieve your goals:

Connect CX Efforts to ROI Propel Your CX Program Secure Buy-In from Leadership Build a CX Culture Prioritize CX Efforts

On-Demand Courses

Learn at your own pace with expert-led training on customer experience strategies, available whenever you need it.

Instructive Workbooks and Templates

Implement what you learn right away with easy-to-follow guides and customizable tools that make it simple to take action.

Working Sessions with the XI Team

Dive into real-world challenges in hands-on sessions, where we’ll work together to create tailored solutions for your CX program.

Quarterly Q&A Sessions with Jeannie

Get exclusive access to Jeannie Walters, CCXP, for direct guidance and personalized insights that will sharpen your CX strategy.

Real Stories, Clear Impact: Hear from CXI Members

"It’s really helped me gain leadership buy-in by giving me the tools, concepts, vocabulary, ideas, and a way of thinking tying my customer experience goals to my company’s overall metrics and KPIs. Speaking that language with my leadership team has helped gain traction and resources for the program."

"I needed help starting a formal experience initiative for the company and those efforts are underway. We are still in the formalization stages, but it has prompted conversations we were not having before."

Pricing plans for everyone

Our monthly or annual pricing is ideal for individual learners.
Looking to enrich your whole CX team? Contact us to customize your enterprise hub.

Monthly

$ 150

/mo

Pay as you go, with no long-term commitment. Perfect for individuals who want to start making an impact on their CX program right away.

Meet the CXI Membership Team

Jeannie Walters

Founder & Chief Experience Investigator

Jeannie Walters is an award-winning customer experience expert and international keynote speaker trailblazing the movement from “Reactive Customer Service” to “Proactive Customer and Employee Experience.”

As a Certified Customer Experience Professional (CCXP), a charter member of the Customer Experience Professionals Association, as well as a Certified Speaking Professional™ (CSP) and Professional Member of the National Speakers Association, Jeannie has spoken to tens of thousands of people globally on the power of proactivity to increase brand loyalty.

Paige Flenniken

Director of Business Development

Paige is all about building meaningful connections that help Experience Investigators grow and thrive through the power of partnership.

With a background in business development and a knack for strategic thinking, Paige brings together the right people, ideas, and opportunities to expand the impact of great customer experiences. Whether she’s collaborating with a new client, co-hosting a podcast episode, or brainstorming big-picture plans, Paige brings energy, insight, and a whole lot of heart to everything she does.

Join CXI Membership Today!

Just as we’ve helped brands like SurveyMonkey, Verizon, and Orangetheory Fitness, we’re here to help you build a CX program that works and gets organizational buy-in. It’s time to join CXI Membership.

Start Your Test Drive