CXI Flight School^TM

Hi, I’m Jeannie Walters, Founder of Experience Investigators – and your Chief Flight Instructor. I am PASSIONATE about demystifying the process for improving customer experience and have been recognized as a trailblazer in  the movement from “Reactive Customer Service” to “Proactive Customer and Employee Experience.”

As a Certified Customer Experience Professional (CCXP), a charter member of the Customer Experience Professionals Association, as well as a Certified Speaking Professional™ (CSP) and Professional Member of the National Speakers Association, I’ve spoken to tens of thousands of people globally on the power of proactivity to increase brand loyalty.

I’ve partnered with MarketingProfs as a Masterclass Instructor and more than 500,000 people have learned from my courses on LinkedIn Learning. I’ve published thousands of articles, and media like  Forbes, The Chicago Tribune, The Wall Street Journal and NPR have featured my insights.

But despite reaching millions of people with my message … it hasn’t been enough. Far too many organizations and committed CX professionals are being lost in the flood of information and ideas about how to “do” CX. As a result, far too many days are being ruined.

My vision with CXI Flight School™ is to take you under my wing and guide you through the process of building a solid, flexible CX program using the same Flight Plan and tools I use when consulting with recognized B2C and B2B  brands like SurveyMonkey, Citrix, Verizon, BASF, Orangetheory Fitness and more.

You’ll handle the heavy lifting of completing assignments and taking action. But you can trust that everything we ask you to do has a purpose.

If you’re tired of spinning your wheels and wasting time on initiatives that may or may not achieve your bigger goals … it’s time for CXI Flight School™.