CX Day 2019: What It Is, When It Is, and How to Make the Most Of It

by Jeannie Walters

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What is CX Day?

We celebrate with learning, professional development opportunities, awards, and celebrations of all kinds.

CX Day is a day all about learning, sharing, and celebrating with the Customer Experience community. Free events include webinars, panel discussions, and all kinds of global learning opportunities throughout the day.

Why do we do this?

The first wave of customer experience professionals has had to create our own paths. There was no textbook or standard curriculum when it came to customer experience. It could feel lonely to be the one saying “what about the customers?” when the company line was “what about the shareholders?”

We celebrate where we are and how far we’ve come. We want to include more professionals who might not have customer experience in their titles but want to change things for the better for the customers they have. We want everyone to know this is a community, a discipline and a professional path worthy of celebration!

But I hear you wondering… “Is it for me?”


Who is CX Day For?

If you’ve never really gotten past the “thinking about” customer experience phase, I encourage you to mark October 1st on your calendar as a day to really dedicate to moving beyond thinking about it.

There’s something for you if you’ve ever…

  • Lamented that customer experience is always on your To-Do list and never on your Done list
  • Recognized that customer experience isn’t embedded as a part of your organization’s decision making
  • Wanted to improve your brand culture.

Alright, so… when is it?


When is CX Day?

CX Day 2019 is October 1st — just around the corner!

I can see you’re wondering how you can make the most out of the day…


How Can I Get the Most Out of CX Day?

What a fantastic question — I’m glad you asked!

1. Bookmark CX Day On-Demand

Then come back the morning of October 1st to follow along.

cx day on-demand

You can find CX Day On Demand here.


2. Follow along with the CCXP Core Competencies Webinars

These panel discussions with experts from around the globe explore the six competencies of the CXPA CX Framework, including:

  • Building (and Sustaining) a Customer-Centric Culture
  • Challenges and Opportunities: The Current State of VOC and Where It’s Headed
  • Organizational Adoption & Accountability
  • The Journey towards CX Maturity – The Power of Knowing Where You Are and Where You’re Going
  • Unleashing the Power of Employee Innovation in Experience Design
  • One Size Doesn’t Fit All: Determining the Right CX Success Metric(s) for Your Organization

If you’d like to check out the panel discussion I recorded, please watch Building (and Sustaining) a Customer-Centric Culture! My fellow panelists and I discuss real-world case studies and trends around culture.


3. Take Advantage of Social Media

Follow CXPA on LinkedIn, Twitter, Facebook, and Instagram for updates on every resource and opportunity that’s available to you on CX Day.

Search social media for the hashtag #CXDay2019 and use it on all your own CX Day-related posts.


4. Attend a Local Event

The day isn’t limited to cyberspace. Local CX Day events are going on across the globe.

Visit the CXPA Upcoming Events calendar to register for a local CX Day event in your area. Announced local events include:

  • Amsterdam, Netherlands
  • Boston, MA
  • Chicago, IL
  • Istanbul, Turkey
  • Indianapolis, IN
  • Lexington, KY
  • London, Great Britain
  • Melbourne, Australia
  • Nashville, TN
  • Seattle, WA
  • San Francisco, CA
  • Toronto, ON
  • Twin Cities, MN
  • Zurich, Switzerland

If you’re in Chicago, please join our Local event: A panel discussion called How can you solve your biggest CX challenge?


5. Don’t forget: You’re part of a greater community

happy cx dayOne of my favorite parts about CX Day is how it shows the rest of the organization, the leadership team, your colleagues and friends how far-reaching and important this community is. You are part of something great and becoming greater, and that’s pretty cool.

Have questions or want more information? Reach out to the CXPA or sign up for the events to meet like-minded customer experience warriors like you!

CX Day means even MORE opportunities to learn through virtual events like webinars and celebrations near you like company recognition or local networking groups. Sign up for it all at!

Thank you for all you do for customers. Now, mark your calendar and let’s celebrate how far we’ve come!

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Jeannie Walters

Jeannie Walters is the CEO/Founder of Experience Investigators, a global Customer Experience consulting firm. She has 20 years of experience helping companies improve loyalty and retention, employee engagement, and overall customer experience. Jeannie is a Certified Customer Experience Professional (CCXP,) a charter member of the Customer Experience Professionals Association (CXPA,) a Professional Member of the National Speakers Association, LinkedIn Learning instructor, TEDx speaker, and President-Elect of the National Speakers Association Illinois chapter. Learn more here.

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