Customer Centric Culture: From The Inside Out

by Jeannie Walters

Get a Year of Free CX Resources

 

We're giving away free workbooks, checklists, guides and templates to help you reach your Customer Experience goals.

 

Watch the video and learn more here.

Get a Year of Free CX Resources

customer centric cultureLook! I made a video for you! 🙂 After being questioned frequently about this, I decided it was time to tell you just what I think.

How does a customer centric culture affect the outside customer experience? 

Is the way we communicate on the inside as important to how we communicate on the outside as I think for the sake of creating a customer centric culture? Do you agree?

 

Photo credit: foshydog via Creative Commons license

Love it? Share it:

Jeannie Walters

Jeannie Walters is the CEO/Founder of Experience Investigators, a global Customer Experience consulting firm. She has 20 years of experience helping companies improve loyalty and retention, employee engagement, and overall customer experience. Jeannie is a Certified Customer Experience Professional (CCXP,) a charter member of the Customer Experience Professionals Association (CXPA,) a Professional Member of the National Speakers Association, a Forbes Coaches Council Member, a C-Suite Network Advisor, a LinkedIn Learning and Lynda.com instructor, and a TEDx speaker. Learn more here.
WATCH: HOW WE DO IT

Connect Jeannie's Brain Directly to Your Inbox.

Get weekly insights & tips to make your day (and your customer’s experience) brighter.