Customer Centric Culture: From The Inside Out

by Jeannie Walters

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customer centric cultureLook! I made a video for you! 🙂 After being questioned frequently about this, I decided it was time to tell you just what I think.

How does a customer centric culture affect the outside customer experience? 

Is the way we communicate on the inside as important to how we communicate on the outside as I think for the sake of creating a customer centric culture? Do you agree?

 

Photo credit: foshydog via Creative Commons license

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Jeannie Walters

Jeannie Walters is the CEO/Founder of Experience Investigators, a global Customer Experience consulting firm. She has 20 years of experience helping companies improve loyalty and retention, employee engagement, and overall customer experience. Jeannie is a Certified Customer Experience Professional (CCXP,) a charter member of the Customer Experience Professionals Association (CXPA,) a Professional Member of the National Speakers Association, LinkedIn Learning instructor, TEDx speaker, and President-Elect of the National Speakers Association Illinois chapter. Learn more here.
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