• A ready-to-use customer journey mapping template

  Skip the blank page and start mapping right away with a time-tested template.

  
  
• A real-world example

  See what a completed customer journey map actually looks like … so you can stop guessing and move forward with confidence.
  
  
• A quick-start mini workbook

  Learn why customer journey mapping is essential, the mistakes most CX leaders make, and what you should do before you even touch the template.

Map your customers’ journey the right way, and you’ll:

• Identify the biggest “moments that matter” – and where you’re falling short
• Make smarter decisions that improve CX and business outcomes
• Shift from reactive customer service to proactively dazzling your customers

The Customer Journey Mapping Template & Starter Pack were created by Jeannie Walters, CCXP, CSP, an award-winning customer experience expert, international keynote speaker, and sought-after business coach who is trailblazing the movement from “Reactive Customer Service” to “Proactive Customer and Employee Experience.” More than 500,000 people have learned from her CX courses on LinkedIn Learning, and her insights have been featured in Forbes, The Chicago Tribune, The Wall Street Journal and NPR.

As the founder of Experience Investigators, Jeannie has helped organizations worldwide proactively design experiences that drive customer loyalty, referrals, and bottom-line growth.

Experience Investigators believes CX shouldn’t just fix problems. It should create the kind of experiences your customers can’t stop talking about.