If you want a taste of what’s to come, tune into the “Champions Roundtable” hosted by yours truly, featuring three guest speakers participating in CX LIVE:

Looking for an entry-level job that uses human-centered design skills can be discouraging. You have more options than you think.

January has kicked off with some great posts in Customer and Employee Experience. Here we share a few of our favorites, with sources including Venture Beat, Forrester, Customer Think, Harvard Business Review, HR Technologist, Gartner…and two from Jeannie Walters.