Two months after shelving its e-card subscription offer, Hallmark rolled out a way to write inside physical cards and get them mailed, all without leaving home.

After shutting its e-card service, Hallmark introduced a way to send handwritten cards without going to the mailbox.

For most organizations, CX is a strategic asset, and yet so many Chief Customer Officers like myself struggle to understand where they stand today and to chart a course for where they want their organization to be in six, twelve, or eighteen months.

Instagram is now allowing developers and businesses to begin integrating messages they get from consumers on its platform into the outside tools many companies use to manage customer communications. To enable this function, developers and businesses use an API, which enables two applications to communicate with one another.

At a new outlet in Times Square, customers can order and pick up food without ever interacting with a human.

How do you stand on the right side of the line between the helpful and the creepy with artificial intelligence (AI)? It’s a question rarely asked about AI in customer experience.

Ross Wainwright, CEO of Alida, sat down with Jeannie Walters and Adam Toporek—two of the most recognized and respected names in customer experience—to talk about consumer sentiment, how it’s changed since 2020, and how it will affect CX in 2021.

No one would have wished the COVID-19 pandemic on the world, but top customer experience experts say brands should recognize some of the positives that have come out of their responses.

SAP Customer Experience LIVE 2020 was the first time SAP CX held an event completely online. Earlier, we put together a Champions Roundtable to look ahead to CX Live.

Google Assistant, Apple’s Siri and Amazon’s Alexa are names that need no introduction as they play an integral role in our daily lives.