Blog & Resources

CX Core Competencies

3 Commonly Neglected Micromoments in Your Customer’s Journey

“Success is the sum of small efforts, repeated day in and day out.” - Robert Collier What are Micromoments? In any customer journey, there are countless small efforts. These include efforts from the company serving the customer and effort from ...

Improve Customer Experience in 3 Steps, No Matter Your Budget or Title

How important is customer experience in your organization? Most executives now consider customer experience a priority, but so many of them are still not ready to get serious about it. Yes, according to data from SurveyMonkey,  89% of C-level executives ...

To Master Customer Experience Strategy, Master CX Mindset

Listen to this article What's Your Organization's CX Mindset? Customer experience leaders are often told to "create a better customer experience" with little more than a pat on the back and an annual customer survey. There is a lack of ...
Hero image for article on CX Mindset

Connect Jeannie's Brain Directly to Your Inbox.

Get weekly insights & tips to make your day (and your customer’s experience) brighter.