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from Jeannie Walters

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From the Blog

Consider Yourself an "Undercover Boss"

I was lured into a new show on CBS last night after the Superbowl was over and the ...

And Now, a Word from Our Customer

Over the last several days, I've been watching the Net Promoter Score conference #NPS2010 tweets and updates. (Not ...

Interview: B2B Customer Experience

I was honored to be interviewed for B2BVoices - an excellent blog dedicated to "a meaningful conversation among ...

The Follow Friday Fourteen

In the spirit of sharing instead of dumping for #followfriday, I decided to share 14 people to follow ...

Engagement in 3 Steps

Engagement in 3 Easy Steps: 1. Assess your experience. Conduct a roadmap session to get everyone on the ...

From Today's Chicago Woman

Controlling the (Facebook) Message How is social media affecting those hired to shape their clients’ public image? By ...

Stop Thinking Short-Term

I had the privilege of attending the all-city Chicago Vistage meeting last week. While it was great to meet ...

Emotionally Connecting With Customers Through Social Media

Yesterday at a conference, I was peppered with questions about WHY small and growing businesses should enter into ...

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