Blog & Resources

from Jeannie Walters

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From the Blog

Professional Speakers Have 3 Important CX Lessons for YOU!

What if the customer experience you had to deliver was all about YOU? What if the customer experience ...

Why Learning CX Will Make You Happy and Successful

Research on everyone from millennials to senior citizens shows how learning is tied to happiness. So those who ...

A Dozen Crazy Customer Touchpoints Translated

No matter what language they speak, there's typically a barrier between the language brands use internally and the ...

Forget About the Wow. What Should You Fix NOW?

Customer experience repair and improvement can be completely overwhelming! There are so many areas to tackle. Those surveys ...

3 Tips to Make You Overcome Fear of Disruption

Disruption is a word that can inspire fear. After all, disruption is what led to the fall of ...

The Best CX Leaders ROCK at These 3 Things

For those of us who've studied CX for decades, seeing it featured as a “new topic” is a ...

Customer-Centric Netflix Wins Big in the Most Surprising Way

Netflix recently made news with their amazingly funny and warm cease and desist letter to fans of the ...

Customer Service & CX Leaders Make the Best Magic TOGETHER

The first week of October is both Customer Service Week and the week of CX Day! This week ...

5 Top CX Trends For Survival in the Age of the Customer

The way we create and deliver customer experiences is constantly evolving in this rapidly changing space. Keeping up ...

How to Start Improving CX in the Real World

I'm often asked how or where a company should start improving CX. While the answer may be a ...

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