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from Jeannie Walters

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Experience Investigators 21-Day CX ChallengeWhat little things can you do every day to improve your customer experience? Our 21-Day Challenge, delivered to your email inbox, will help you get results without breaking a sweat.

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From the Blog

Professional Speakers Have 3 Important CX Lessons for YOU!

What if the customer experience you had to deliver was all about YOU? What if the customer experience ...
professional speakers

Why Learning CX Will Make You Happy and Successful

Research on everyone from millennials to senior citizens shows how learning is tied to happiness. So those who ...
learning CX

Forget About the Wow. What Should You Fix NOW?

Customer experience repair and improvement can be completely overwhelming! There are so many areas to tackle. Those surveys ...
customer experience repair

3 Tips to Make You Overcome Fear of Disruption

Disruption is a word that can inspire fear. After all, disruption is what led to the fall of ...
disruption

The Best CX Leaders ROCK at These 3 Things

For those of us who've studied CX for decades, seeing it featured as a “new topic” is a ...
best CX leaders

Customer-Centric Netflix Wins Big in the Most Surprising Way

Netflix recently made news with their amazingly funny and warm cease and desist letter to fans of the ...
customer-centric

Customer Service & CX Leaders Make the Best Magic TOGETHER

The first week of October is both Customer Service Week and the week of CX Day! This week ...
customer service

5 Top CX Trends For Survival in the Age of the Customer

The way we create and deliver customer experiences is constantly evolving in this rapidly changing space. Keeping up ...
customer experience trends

How to Start Improving CX in the Real World

I'm often asked how or where a company should start improving CX. While the answer may be a ...

How to Create Your Punch List for Quick CX Wins

Have you ever lived through a major renovation project or lived through construction of a house or condo? ...
quick CX wins

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