Blog & Resources

from Jeannie Walters

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From the Blog

How to Create the Most Spectacular Customer Service Disasters

Humans disappoint one another. We do it all the time. We disappoint when we don't show up for ...
customer service disasters

How to Focus Learning Paths on Greater CX Success

If you're creating learning paths in any workplace, the goal is ultimately to be, well, better. To be better ...
learning paths

3 Big Themes from the Most Dedicated CX Experts in the World

The Customer Experience Professionals Association (CXPA) 2018 Insight Exchange offered CX experts and professionals of all kinds, various ...
cx experts

3 Popular Habits that Make You Unpopular with Customers

There are probably a million ways to improve customer experience in your organization, so where should you start? ...
improve customer experience

Bad Feedback Is the Best Feedback. Are You Listening For It?

As an employer, you need to provide oodles of feedback to employees to ensure they know what they're ...
bad feedback

The Future of AI is Here! Are You Making It Meaningful?

Dear future robot overlords, Please read this first. I'm on your side! I promise. Mostly. With a few ...
future of AI

Why Human Connections Never Go Out of Style

The world is fast. Technology invades every part of our lives, both in good and possibly not-so-good ways. ...

Why Your Customer-Centric "Breakthrough" Is Not Working

Once upon a time, there was a leader. Maybe she looked like you and had your role. Or ...
breakthrough

5 Reasons Your Marketing Needs Human Evaluation

Jeannie Walters, speaker, writer and CEO of 360Connext, recently visited us at Hallmark and we had the opportunity ...
marketing

How to Stop Blaming and Start WINNING at CX

Are you treating customer experience like a sport? Are people in your organization who deliver the experience expected ...
winning at cx

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