Blog & Resources

Jeannie Walters

The Best Free (and Cheap) Customer Experience Training Courses Online

by Jeannie Walters Get 30 Days of Linkedin Learning FREE Get access to all three of Jeannie's Customer Experience courses and 14,000+ more.Plus, get Jeannie's weekly letter with insights unavailable anywhere else. Let's get started. You will receive occasional emails with ...
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Common Customer Experience Training Obstacles — And Their Solutions

CX Training Takes a Cross-Functional Team. There's a reason we use the term "it takes a village" when referring to educating children. Learning is an ongoing process that requires more than one point of input or opinion. We'd never send ...
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CX Training Can Make You Happier… Here’s How To Get Started

Learning Makes You Happier -- Science Shows it. Have you ever experienced a "conference high?"  Not, I'm not talking about what happens when you skip out on the afternoon session because you got a whiff of something "totally legal in ...
learning CX

How Do You Solve 2020’s Most Common CX Problems? Start Here.

Forrester, Oracle, and others predict plenty of customer experience challenges for the near future. Anxiety is ramping up for senior leaders focused on customer experience, and it's not difficult to understand why. Image credit: Forrester According to Forrester's 2020 Predictions, ...
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3 Ideas to Improve Your Voice of the Customer Methodology

How do you make your Voice of the Customer plan more meaningful? Four words: More customer, more voice. Quick Voice of the Customer Overview You are probably familiar with the term Voice of the Customer, often referred to with the shorthand ...
Dashboards are helpful... and easy to ignore.

How emotions influence education

Do you know how your learners feel about their learning experiences? The more we learn about emotions, the more we realize they influence everything we think and do. 1.Emotions drive decisions for learners and customers alike. Emotions are driving our decisions, ...
How Emotions Influence Education

Be Wary of “The Year of the Customer”

Charging into the new year, it's easy to want to name what's ahead of us. I am seeing a few enthusiastic sorts claiming 2020 will be "The Year of Experience," "When Experience Finally Wins" or "The Year of the Customer." ...
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20 CX Commitments for 2020

I'm weirdly excited about this year. 2020 - a year of vision! (See what I did there?) This time of year is all about the BIG plans. We're going to eat healthier, get better sleep and drink more water, right? ...
CX in 2020

Revisiting Our Top 10 Most Popular CX Posts Of 2019

2020 is Almost Here... With the new year -- and the new decade! -- just two weeks away, we're all turning our attention to where CX will go in 2020 and beyond. And while I'm all about looking forward more ...
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‘Tis the Season to Find Pain Points in Your Retail Customer Journey

When Santa delivers stress... As December furiously barrels on toward the holidays, your customers will become more and more hurried and stressed as they try to find the perfect gifts. How well will your retail experience handle it? Do you ...
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