21-Day CX Challenge

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Introduction:

Getting Started

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    Welcome to the 21-Day CX Challenge -- Let's Get Started!

Part 1:

Conducting Research

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    #1: What impression are you really making?

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    #2: Have you tried asking?

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    #3: A different take on empathy

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    #4: The power of asking, revisited

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    #5: They just haven't met you yet

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    #6: We're going undercover

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    #7: Call your mother (or sister, or brother, or friend...)

Part 2:

Transforming Brand Culture

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    #8: Positive feedback loops

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    #9: What do you want them to say?

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    #10: Get by with a little help from your team

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    #11: You should stop saying "you should"

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    #12: A mission about your mission

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    #13: Don't fear constructive feedback

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    #14: A seat for your customer

Part 3:

Incorporating Technology

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    #15: "Why do you cry?"

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    #16: I don't wanna wait...

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    #17: Back in my day...

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    #18: Just the FAQs ma'am, just the FAQs

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    #19: Don't just go to Disney World

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    #20: Can you be trusted?

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    #21: When nothing's there, what is?

Wrapping Up:

Challenge Feedback

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The Best Results Start With a Conversation.

Ready to take the first step? Schedule your free 15-minute call with Jeannie.